If you are not completely satisfied with your purchase, you may return your items.
Please fill out the returns form included in the documentation of your delivery. Please note- you can reuse our sustainable mailer bag, and attach the returns label to the parcel.
To return an item, the following conditions must be met:
Returns must be made within 10 business days of delivery. The returned items must be unworn with tags remaining on the garment.
Returns procedure – Please fill out the returns form included in the documentation of your delivery, and along with your items post to our returns processing partners – RETURNS @ Mr MERCHMATIC, FLOOR 3, 65 ROSEMOUNT AVE, DERRY, Northern Ireland, BT48 OHL
We are not responsible for risk of loss or damage during return shipment.
Refunds – Once items are received and inspected, a refund will be given for the retail price of items purchased.
Exchange – for a different size please fill out the returns form included in the documentation and an exchange will be actioned at no additional cost.
Sa Trinxa and Mr Merchmatic aims to ensure its customers’ full satisfaction. Please contact us at 'email@example.com' for further assistance with a return or exchange.